Working Paper

IBM: Building the IT Function for a Global Business

In 1993, CEO Louis Gerstner initiated a transformation at IBM that Sam Palmisano continued when he took the reins in 2003. The transformation involved a change from a hardware and software business to a solutions and services business and from a…

By Stephanie L. Woerner and Jeanne W. Ross

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IBM: Building the IT Function for a Global Business

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